FAQ
Questions,
answered plainly.
Ordering, shipping, testing, storage, and compliance — everything you need before you check out.
Section 01
Ordering
01What payment methods do you accept?+
We accept all major credit and debit cards through our encrypted checkout. Every transaction is processed securely at the time of order.
02Can I change or cancel my order after placing it?+
Orders can be changed or canceled within a 2-hour window of placement. After that window, your order has already entered fulfillment and can no longer be modified.
03How do I cancel an order within the window?+
Contact support with your order number as soon as possible. If it's within the 2-hour cancellation window, we'll cancel and refund the order in full.
04Will I receive an order confirmation?+
Yes — you'll receive an email confirmation immediately after checkout, followed by a shipping notification with tracking once your order leaves our facility.
Section 02
Shipping
01How fast do you process orders?+
Orders are processed within 24 hours of purchase, Monday through Friday, and handed off to the carrier with tracking the same day whenever possible.
02Is shipping tracked?+
Every order ships with tracking. You'll receive a tracking number by email as soon as your package is scanned by the carrier.
03Is shipping free?+
Shipping is free on all orders over $200. Orders under that threshold have a flat shipping rate calculated at checkout.
04How are products packaged?+
All products ship in temperature-controlled packaging to protect compound integrity in transit, at no extra charge.
05Do you ship to all 50 states?+
Yes, we ship to all 50 states. See our Shipping Policy for full details, including international shipping to select countries.
Section 03
Products & Quality
01What is a COA?+
A Certificate of Analysis (COA) is a lab report tied to a specific production batch, documenting compound identity, measured purity, and test methodology. Every product we sell is backed by one.
02How is purity verified?+
Every batch is independently tested via high-performance liquid chromatography (HPLC) at a third-party laboratory — not in-house — to confirm compound identity and purity before release.
03What purity do you guarantee?+
We guarantee ≥99% purity on every product we sell, verified by the batch's COA.
04What is the Test-It-Free policy?+
Independently lab-test any product you purchase from us. If it doesn't meet ≥99% purity, we'll refund your purchase in full, cover the cost of your independent testing, and add $200 in store credit.
Section 04
Storage & Handling
01How long do lyophilized peptides last unreconstituted?+
Lyophilized (freeze-dried) peptides have a shelf life of approximately 24 months when stored properly in a cool, dry place, away from direct light.
02How should I store a product after reconstitution?+
Once reconstituted, store the vial refrigerated at 2–8°C. Reconstituted peptides are generally stable for several weeks under refrigeration.
03What should I use to reconstitute lyophilized powder?+
Bacteriostatic water is the standard diluent for reconstituting lyophilized peptide powders and is available from our Lab Essentials category.
Section 05
Compliance
01Who can purchase from One Tap Peptides?+
All products are sold exclusively to qualified researchers, laboratories, and institutions who are at least 21 years of age.
02Are these products for human or animal consumption?+
No. All products are strictly for laboratory research use only. They are not for human or animal consumption, and not intended for diagnostic or therapeutic use.
03Who is responsible for legal compliance?+
The purchaser assumes full responsibility for compliance with all applicable federal, state, and local laws and regulations governing the handling, storage, and use of these products.
Still have questions?
Our support team responds within 24 hours, Monday through Friday.
Contact Support